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Frequently Asked Questions
Answers to common questions to help you during your time with us.
Rules & Policies
Wellness & Fitness & Pools
Guest Rooms
Families
Dining & Drinks
Services
Medical
Our resort offers two swimming pools, each with its own atmosphere and rules:CocoVida Pool & Bar – Family & Activity PoolA lively, family-friendly pool where children and guests of all ages can enjoy swimming, games and playful activities. Inflatables are permitted, and a separate children's plunge pool is available.Breeze Pool & Bar – Lifestyle & Relaxation PoolA peaceful pool designed for relaxation and quiet enjoyment. Children are welcome, but games, active play and inflatables are not permitted. Guests are kindly asked to maintain a calm atmosphere and be considerate of others.General Pool RulesChildren under 16 and non-swimmers must be accompanied by a responsible adult. Running, jumping and diving are prohibited at both pools. No lifeguards are on duty.To ensure a pleasant experience for everyone, we kindly ask guests to observe the posted pool rules and follow the guidance of our pool associates.
Sun loungers are available on a first-come, first-served basis and cannot be reserved.To ensure fair availability for all guests, the resort reserves the right to remove towels and personal belongings from sun loungers that have been left unoccupied for more than 40 minutes or are being used to reserve a lounger.Any personal belongings removed by our team can be collected from the pool towel counter.We kindly appreciate your understanding and consideration for fellow guests.
Smoking is prohibited in all guest rooms and public areas. Cigarette smoking and vaping is permitted only in designated smoking areas and on guest room balconies. A cleaning charge of THB 8,000 will apply for smoking or vaping inside guest rooms.In accordance with Thai law, smoking cannabis in public areas is prohibited. Cannabis smoking is not permitted anywhere within the resort.
In accordance with Thai law, smoking cannabis in public areas is prohibited. Cannabis smoking is not permitted anywhere within the resort.
No. In accordance with Thai law, the use and possession of electronic cigarettes (e-cigarettes) and vaping devices are prohibited. Vaping is strictly prohibited anywhere within the resort, including guest rooms, balconies and designated smoking areas.
No. For safety reasons, glass bottles and glasses are not permitted at our swimming pools, beach or lawn areas.
Food and beverages are not permitted inside the swimming pools. Guests are welcome to enjoy refreshments in the designated poolside areas.
Ball games, frisbees and similar activities are not permitted in or around the BREEZE Pool to ensure the safety and comfort of all guests.
No. Personal music speakers are not permitted at either swimming pool, the pool bar, lawn or beach areas to maintain a peaceful and relaxing environment for all guests.
No. For all guests’ safety and comfort, cooking and heating food are strictly prohibited in guest rooms and on balconies.
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